Refund policy

Thank you for shopping at evlove-art. We value your satisfaction and strive to provide you with the best possible shopping experience. Please read this policy carefully before making a purchase. By purchasing from our store, you agree to the following terms and conditions regarding returns and refunds.

  1. Item Description, Size, and Colors: We make every effort to ensure that the item listed on our website matches its description, size, and colors accurately. We provide detailed product descriptions and high-quality photos to give you a clear understanding of the item. It is essential for customers to review the item's description and photos thoroughly before making a purchase.

  2. No Returns for mismatched descriptions: We do not accept returns if the customer decides that the item does not match the description. It is the responsibility of the customer to review the item's details carefully before placing an order. We encourage you to reach out to us if you have any questions or concerns about an item's description before making a purchase.

  3. Return Approval and Timing Once we receive your return request: our team will review it within a reasonable time frame. We will assess the details provided and determine if the return is eligible. If your return request is approved, we will provide you with further instructions for returning the item. Please note that returns will only be granted if the item return request is submitted within the specified 5 days from receiving the item time frame.

  4. Return shipping and packaging costs if your return is approved: you will be responsible for the cost of packaging and sending the item back to us. We recommend using a reliable shipping method with tracking and insurance for the return shipment. We cannot be held responsible for lost or damaged items during the return shipping process.

  5. Condition of the returned item to be eligible for a full refund: the returned item must be in the same condition as it was when it was sent from our store. It should be undamaged, and in its original packaging (if applicable). We reserve the right to reject a return if the item does not meet these conditions.

  6. Refund processing once we receive the returned item and verify its condition: we will process the refund within a reasonable time frame. The refund will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Please contact us if you have any further questions or concerns regarding our return and refund policy. We are here to assist you and ensure your satisfaction with your purchase.

Evlove-art

evlovemosaicart@gmail.com