Shipping policy



Thank you for choosing to purchase artwork from us. We want to ensure a smooth and satisfactory shipping experience for you. Please read our Shipping Policy carefully to understand the terms and conditions regarding the shipment of your purchased artwork.

  1. Processing Time a. Order Processing: After you place an order and the payment is successfully processed, we will begin processing your order promptly. Please allow for a processing time of 5 business days before your artwork is shipped. b. Custom Orders: For custom-made artwork or personalized pieces, the processing time may vary. We will communicate the estimated processing time to you during the order confirmation process.

  2. Shipping Methods and Delivery a. Shipping Carrier: We will choose a reputable shipping carrier to deliver your artwork safely. The carrier will depend on factors such as the destination, size, and fragility of the artwork. b. Shipping Options: We may offer different shipping options, including standard shipping or expedited shipping (at an additional cost). The available options will be presented to you during the checkout process. c. Delivery Time: The estimated delivery time will vary based on the shipping method selected, the destination, and other factors beyond our control. We will provide you with an estimated delivery time frame during the order confirmation process. Please note that any estimated delivery dates are approximate and not guaranteed.

  3. Shipping Costs a. Shipping Fees: The shipping cost for your artwork will be calculated based on various factors, including the size, weight, and destination of the package. The shipping fees will be displayed during the checkout process before you complete your purchase. b. Taxes and Duties: Any additional taxes, customs duties, or import fees levied by the destination country are the responsibility of the buyer. Please check with your local customs office for more information on potential charges.

  4. Packaging and Protection a. Artwork Packaging: We take great care in packaging your artwork to ensure its safe transit. The artwork will be securely wrapped and protected to minimize the risk of damage during shipping. b. Insurance: We may provide shipping insurance for the artwork to cover any potential damage or loss during transit. The insurance coverage, if applicable, will be mentioned during the checkout process.

  5. Shipment Tracking a. Tracking Information: Once your artwork is shipped, we will provide you with tracking details, including a tracking number and a link to track the shipment. You can use this information to monitor the progress of your package. b. Updates and Notifications: The shipping carrier may send updates and notifications regarding the status of your shipment. Please ensure that the contact information provided during checkout is accurate to receive these notifications.

  6. Damaged or Lost Shipments a. Reporting Damaged Shipments: If your artwork arrives damaged, please contact us immediately and provide photographic evidence of the damage. We will work with you to resolve the issue and may initiate a claim with the shipping carrier if necessary. b. Lost Shipments: In the rare event that your artwork is lost in transit, please notify us as soon as possible. We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that investigations can take time, and we appreciate your patience during the process.

  7. Address Accuracy a. Shipping Address: It is your responsibility to provide an accurate and complete shipping address during the checkout process